Returns & Refunds

Return Eligibility Window

You have 14 days from the date of delivery to initiate a return for any unopened and unused products. Due to the nature of nutritional supplements, we cannot accept returns for items that have been opened, had the safety seal broken, or have been used.

This is a necessary measure to ensure the safety and health of all our customers. We appreciate your understanding in helping us maintain these standards across every order we ship from our Liverpool warehouse.

How To Request A Return

To start the return process, please email our customer support team at [email protected] with your order number and the details of the items you wish to return. We will provide you with a return authorization and instructions on where to send your package.

Please do not return items without this authorization, as it is required for processing your refund. Including your order number in the subject line helps our team locate your purchase quickly and issue the correct return instructions without delay.

Return Shipping Responsibility

Customers are responsible for the costs associated with returning their items to our Liverpool warehouse, except in cases where the return is due to an error on our part, such as a wrong or damaged item. In those situations, we will cover the return shipping costs and arrange the collection for you.

We recommend using a trackable shipping service, as we are not responsible for items lost during the return journey. Keeping your proof of postage until the refund is confirmed protects you if the package is delayed or misrouted by the carrier.

Original shipping fees are non-refundable. For more detail on how we handle outbound delivery, see our Shipping Information page.

Inspection And Refund Approval

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria: unopened and in original condition. You will be notified via email once the inspection is complete, typically within two business days of the package arriving at our warehouse.

If approved, your refund will be processed to your original payment method. Please allow 5 to 10 business days for the funds to appear in your account, depending on your bank or card issuer's processing times.

If a return is declined because the item does not meet the condition requirements, we will contact you to explain the reason and discuss the available options for having the item returned to you.

Exchanges For Different Products

If you would like to exchange an item for a different product, the easiest way is to return the unwanted item for a refund and place a new order for the desired product. This ensures the fastest turnaround time and accurate inventory management.

If you have any questions about which product is right for you, our team is happy to provide general information about ingredient lists, formats, and intended use. Browse the full Shop to compare options before placing a new order.