Terms of Service

You must be at least 18 years old to use this website and purchase products. By placing an order you confirm that you meet this age requirement and that the information you provide to us is accurate and current.

You agree to use the site only for lawful purposes and in a way that does not infringe the rights of others. This includes refraining from interfering with the site's operation, attempting to access restricted areas, or submitting false or misleading information during checkout or account creation.

Unauthorized use of the site or its content may give rise to a claim for damages or be a criminal offense. We reserve the right to terminate or restrict your access at any time and for any reason, including where we suspect misuse, fraudulent activity, or repeated breaches of these terms.

We strive to ensure that all information on our site is accurate and up to date, including product descriptions, ingredient lists, suggested use, and availability. However, we do not warrant that product descriptions, pricing, or other content is error-free, and occasional inaccuracies may appear.

In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price. Where this happens, we will notify you promptly and offer the option to reconfirm the order at the correct price or receive a full refund of any amount already charged.

All prices are listed in GBP and include VAT where applicable. Shipping costs, where shown separately at checkout, are added to the order total before payment is taken.

When you place an order through the VitalBase website, it constitutes an offer to purchase the selected products. We will send an order confirmation email acknowledging receipt of that offer, but this acknowledgement does not signify our acceptance of your order.

A binding contract is formed only when we dispatch the products and send a shipping confirmation email. Until that point, we may decline or cancel an order in whole or in part for any legitimate reason, including product availability, stock errors, or suspected fraudulent activity.

If an order is cancelled by us before dispatch, we will notify you and refund any payment already taken. The time frame for the refund to appear in your account depends on your payment provider and may take several working days.

VitalBase shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. This includes loss of income, data, or business interruption, to the fullest extent permitted by applicable law.

Our total liability for any claim related to a purchase shall not exceed the price paid for the product that gives rise to the claim. This cap applies to all claims whether based on contract, tort (including negligence), or another legal basis.

These terms do not affect your statutory rights as a consumer under UK law. If you have questions about how these terms apply, you can contact us directly using the details below.

All content on this website, including text, graphics, logos, product photography, page layouts, and downloadable materials, is the property of VitalBase or its content suppliers and is protected by intellectual property laws in the United Kingdom and elsewhere.

You may not reproduce, distribute, or otherwise use any content from this site without our express written permission. The VitalBase name and logo are trademarks of the company, and no right or license is granted by these terms to use them.