Policy Document / Logistics
Shipping Policy
How your order moves from our Liverpool warehouse to your door — processing windows, delivery tiers, tracking, and what to do if something goes wrong in transit.
Section 01
Reliable delivery across the United Kingdom
VitalBase is dedicated to providing efficient and reliable delivery for all our customers across the United Kingdom. This policy outlines our shipping procedures, costs, and estimated delivery windows so you know exactly what to expect when you order from us.
Every order is packed at our Liverpool facility by our warehouse team and handed to trusted UK couriers. The information below covers what happens from the moment you place an order to the moment it arrives at your address.
Section 02
Order Processing Times
Processing Window
All orders placed on the VitalBase website are processed by our team in Liverpool. We aim to process and dispatch all orders within one business day of the order being placed.
Orders placed on weekends or bank holidays will be processed on the next available business day. You will receive a notification as soon as your items have left our warehouse, along with a tracking link so you can follow the package from dispatch to delivery.
During seasonal peaks or promotional periods, processing may take slightly longer. We recommend checking your confirmation email for the most current dispatch estimate for your specific order.
Section 03
Delivery Windows and Costs
We offer several shipping tiers to meet your needs. Shipping costs are calculated at checkout based on the weight of your order and the chosen delivery method. Free standard delivery is available on qualifying orders, as indicated on our shop page.
Standard Shipping
Typically arrives within 2 to 4 business days from dispatch. A dependable, cost-effective option for everyday orders of vitamins and nutritional supplements.
Expedited Shipping
A faster option that aims for 1 to 2 business days from dispatch. Suited for time-sensitive orders where you want your supplements arriving sooner rather than later.
Actual delivery times may vary due to courier capacity, weather conditions, or seasonal demand around holidays. The windows above reflect our typical experience for UK deliveries and are not guaranteed arrival dates.
Section 04
Courier Partners and Tracking
We partner with reputable UK couriers to ensure the safe and timely delivery of your supplements. Once your order is dispatched, you will receive a tracking number by email so you can follow your package from our warehouse to your doorstep.
Tracking links let you check the current status of your delivery at any time, and most couriers provide a specific delivery window on the day of arrival. You can also arrange safe-place delivery or neighbour acceptance directly with the courier through their tracking page.
Tracking number sent to the email address used at checkout
Delivery window notifications on the day of arrival
Safe-place and redirection options managed via the courier tracking page
Section 05
Handling Delivery Issues
In the event of a delayed or missing package, please contact our support team at [email protected]. We will work with the courier to locate your order and resolve the issue as quickly as possible.
If an order is returned to us due to an incorrect address or failed delivery attempts, a fee for redelivery may apply. Please ensure all shipping information is accurate before finalising your purchase — this includes checking the postcode, flat number, and any delivery access notes that could help the courier find your address.
If Your Package Is Delayed
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01
Check your tracking link
Review the courier's tracking page for the most recent status update.
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02
Wait the full delivery window
Allow the stated number of business days to pass before contacting us.
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03
Contact our support team
Email us with your order number and we will follow up with the courier.
Section 06
Damaged Shipments
We take great care in packaging our products to prevent damage during transit. However, if your order arrives in a damaged condition, please notify us within 48 hours of receipt.
We may request photographs of the damage to assist with our claim against the courier and to facilitate a replacement. Your satisfaction and the integrity of our products are paramount to us.
Reporting Window
Photograph the damage
Take clear photos of the outer packaging and the product inside, showing the extent of the damage.
Email our team
Send the photos and your order number to [email protected] within 48 hours of receiving the parcel.
Receive your replacement
We will arrange a replacement or appropriate resolution once the images have been reviewed and the courier claim is underway.
Section 07
Geographical Limitations
VitalBase currently ships to addresses within the United Kingdom only. This includes England, Scotland, Wales, and Northern Ireland. We do not offer international shipping at this time, as we are focused on providing the best possible service to our domestic UK customers.
Any changes to this policy will be reflected on this page. If you are outside the UK and interested in our products, you are welcome to reach out and we will note your interest as we consider expanding delivery coverage.
England
DeliversScotland
DeliversWales
DeliversN. Ireland
DeliversSection 08
Frequently Asked Questions
Quick answers to the most common shipping questions we receive from customers across the UK.
When will my order be dispatched?
We aim to process and dispatch all orders within one business day of the order being placed. Orders placed on weekends or bank holidays are processed on the next available business day from our Liverpool facility.
How much does shipping cost?
Shipping costs are calculated at checkout based on the weight of your order and the chosen delivery method. Free standard delivery is available on qualifying orders as indicated on our shop page.
Do you ship outside the United Kingdom?
Not at this time. We currently ship to England, Scotland, Wales, and Northern Ireland only. Any changes to our delivery coverage will be posted on this page.
What should I do if my package arrives damaged?
Please notify us within 48 hours of receiving your order. We may ask for photographs of the damage to support a courier claim and arrange a replacement for you.
Will I receive a tracking number?
Yes. Once your order is dispatched, a tracking number is sent to the email address used at checkout. You can use it to follow your package and receive delivery updates directly from the courier.
Need Help
Questions about your delivery?
If you have a question that is not covered above, our team in Liverpool is available Monday to Friday, 09:00 to 18:00.
Phone
+44 151 492 4676
Mon–Fri, 09:00–18:00
Warehouse
77 Bold Street
Liverpool L1 4HR, United Kingdom