Shipping
Information
Reliable delivery across the United Kingdom. Fast processing, secure transport, and full tracking from our facility in Liverpool to your door.
Delivery Areas and Times
United Kingdom Coverage
We deliver to all addresses across England, Scotland, Wales, and Northern Ireland. Standard delivery typically takes 2 to 4 business days from the date of dispatch. For those who need items sooner, we offer expedited shipping that aims for 1 to 2 business day delivery. Deliveries to remote areas or the Highlands may take slightly longer to reach you.
All orders ship from our facility in Liverpool, which means most addresses in mainland England and Wales receive parcels within the standard window. Orders placed before 14:00 on a business day are normally processed that same afternoon and handed to the courier the following morning.
Order Placed
Before 14:00, processed same business day
Dispatched from Liverpool
Handed to courier, tracking number emailed
Standard Delivery Arrives
2 to 4 business days from dispatch
Expedited Delivery Arrives
1 to 2 business days from dispatch
Shipping Costs and Tiers
Transparent Pricing
Shipping fees are calculated based on the total weight of your order and your chosen delivery speed. We offer free standard shipping on orders over a certain value, which will be clearly indicated in your basket as you shop. All costs are shown before you finalize your purchase at checkout — there are no surprise charges at any stage.
We keep our delivery rates competitive and fair. Lighter single-item orders carry a modest standard fee, while multi-item or bundled orders often qualify for free standard delivery. The exact shipping cost for your specific order is always visible in the basket summary before you proceed to checkout.
Standard Shipping
2 to 4 business days, calculated by order weight
Free Standard Shipping
Available on orders over the qualifying value shown in basket
Expedited Shipping
1 to 2 business days, premium rate applied at checkout
Exact costs for your specific order are displayed in the basket and at checkout before payment.
Order Tracking and Notifications
Once your order has been handed over to our courier, you will receive a confirmation email with a unique tracking number. You can use this to monitor your package's journey and receive updates on the estimated delivery time. Most of our couriers also offer SMS notifications for added convenience.
Please ensure your contact details are correct at checkout so you receive every update without delay. The tracking link in your email goes live as soon as the courier scans the parcel — usually within hours of dispatch from Liverpool. If you do not receive a tracking email within 48 hours of your order, check your spam folder first, then reach our support team.
Email confirmation with tracking number on dispatch
SMS delivery updates from the courier (opt-in at checkout)
Live tracking link active within hours of dispatch
Estimated delivery window updated as the parcel moves
Packaging and Product Safety
Transit Protection
We use sturdy, eco-friendly packaging to protect your supplements during transit. Our bottles are designed to withstand the rigors of shipping, ensuring they arrive in perfect condition. In the unlikely event that your items are damaged during delivery, please contact our support team immediately so we can arrange a replacement.
We take every precaution to ensure your order reaches you safely. Each parcel is packed by hand at our Liverpool facility, with internal cushioning placed around the product bottles to prevent movement during transport. Our outer cartons use recycled materials wherever possible, and the sealing method is chosen to resist moisture and minor impacts during standard courier handling.
Recycled outer cartons with internal cushioning around each bottle.
Tamper-evident seals on every product, plus moisture-resistant carton tape.
Fragile routing labels applied where needed to reduce rough handling.
If anything arrives damaged, contact support for a prompt replacement.
Handling Undelivered Packages
Failed Delivery Process
If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange a redelivery. Please note that additional shipping charges may apply in these cases. We encourage you to double-check your shipping information before completing your order.
Our goal is to get your products to you on the first attempt. When a courier cannot complete delivery — whether because no one was available to sign or the address was incomplete — the parcel is typically held at a local depot for a short period before returning to us. Once it arrives back at our Liverpool facility, we will email you to confirm the correct details and arrange the next shipment.
Courier attempts delivery
If no one is available, a card is left with rearrangement instructions.
Parcel held at local depot
Usually available for collection or rearrangement for several days.
Return to VitalBase in Liverpool
We contact you to verify the address and arrange a redelivery.
Redelivery arranged
Additional shipping charges may apply for the second dispatch.
International Shipping Policy
UK Market Focus
At this time, VitalBase focuses exclusively on serving the United Kingdom market. We do not currently offer international shipping outside the UK. This focus allows us to maintain the highest level of service and delivery speed for our local customers.
Concentrating on UK delivery means shorter transit times, fewer customs complications, and better tracking visibility from the moment your parcel leaves Liverpool to the moment it arrives at your door. If our shipping policy changes in the future, we will update this page accordingly so you always have the latest information.
England, Scotland, Wales, Northern Ireland
77 Bold Street, Liverpool L1 4HR
Common Questions
When will my order ship?
Orders placed before 14:00 on a business day are typically processed that same afternoon and handed to the courier the following morning. Orders placed after 14:00 or on weekends are processed the next business day.
Do you ship to the Highlands and Islands?
Yes, we deliver to all UK addresses including the Scottish Highlands and Islands. Delivery to these remote areas may take an additional day or two beyond the standard window.
How do I track my package?
You will receive an email with a tracking number once your order is dispatched. Use the link in that email to follow your parcel's journey in real time. You can also track your order through the Order Status page on this site.
What if my package arrives damaged?
Contact our support team immediately with your order number and a photo of the damage. We will arrange a replacement as quickly as possible. See our Returns page for full guidance.
Contact Support
If you have a question about a shipment that has not arrived, a tracking number that is not updating, or a parcel that arrived in less-than-perfect condition, our team is here to help.
77 Bold Street, Liverpool L1 4HR, United Kingdom
Mon-Fri: 09:00-18:00